Convobase
SaaSReduce tickets by up to 60%

Stop drowning in repetitive tickets for SaaS teams

SaaS support teams spend up to 55% of their time answering the same questions. Convobase deflects repetitive tickets automatically using AI trained on your product knowledge.

Sound familiar?

Your support team is stuck in a loop

If you manage customer support for a SaaS company, this probably feels familiar:

These questions fill your inbox every day

Your team types the same answers over and over while their motivation drains away.

"How do I reset my password?"

"Where can I change my billing plan?"

"How do I enable this feature?"

"Why doesn't this integration work?"

These repetitive tickets slow your team down and frustrate customers.

The solution

AI that actually deflects tickets

Convobase trains an AI assistant on your help docs, FAQs, and historical conversations to answer repetitive questions instantly—before a ticket is created.

It's built specifically for the most common SaaS support questions.

Learns your business

Point it at your help docs, FAQs, and past conversations. It becomes an expert on your products in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Handles the routine

Your AI assistant takes care of repetitive questions 24/7 so agents focus on what matters.

Humans when it matters

Complex issues get smoothly handed to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most SaaS teams see 40% fewer tickets within weeks.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

We went from 400 tickets a day to under 160. Our team finally has time to actually help customers with complex issues instead of copy-pasting the same answers.

SH
Sarah Henderson
Head of Support, TechFlow

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Looking for a broader solution? Learn how to reduce repetitive support tickets across any industry or tool.

See how many SaaS tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

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Questions & Answers

Common questions about SaaS support

By deflecting common questions with AI trained on product documentation and past tickets. Convobase learns from your help docs, FAQs, and previous conversations to answer routine questions instantly.
Yes. These are some of the most successfully deflected SaaS tickets. Password resets, billing inquiries, and account access issues are ideal for AI-powered resolution.
No. AI removes repetitive work so your agents can focus on complex issues that need human judgment and empathy. Your team becomes more valuable, not replaced.
Most SaaS teams see meaningful ticket reduction within the first few weeks. Setup takes about 15 minutes—just point Convobase at your existing documentation.

Ready to give your SaaS team their time back?

Most saas teams are handling fewer tickets within their first week. See how Convobase fits your support workflow.

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