Terms of Service

Creating an Account

To use Convobase, you need to create an account with accurate information. You must be at least 16 years old. If you're signing up on behalf of a company, you confirm that you have the authority to bind that company to these terms.

Account Security

You're responsible for keeping your password secure and for all activity that happens under your account. If you notice any unauthorized access, let us know immediately. We're not liable for losses from unauthorized account use, but we'll help you secure your account.

One Account Per Person

You can't share accounts or let others use your login. If you need multiple users, add them as team members through your workspace settings.

Do's

• Use Convobase to provide helpful customer support
• Train your AI with content you own or have permission to use
• Embed our widget on websites you control
• Keep your account information up to date
• Respect other users and our team

Don'ts

• Use Convobase for anything illegal or harmful
• Upload malware, viruses, or malicious code
• Try to hack, disrupt, or overload our systems
• Scrape our service or reverse-engineer our software
• Use Convobase to spam people or send unwanted messages
• Impersonate others or misrepresent yourself
• Train your AI with content that's discriminatory, hateful, or violates others' rights
• Share or resell access to Convobase without permission
• Use the service to compete with us or build a similar product

How Billing Works

Convobase uses a credit-based system. You purchase credits that get used when your AI answers questions, processes training materials, or performs other AI-powered actions. Current pricing is available on our pricing page.

Payment Processing

All payments are processed securely through Dodo Payments. We accept major credit cards and debit cards. By providing payment information, you authorize us to charge your chosen payment method for all credits you purchase.

Credits and Usage

Credits are consumed based on your usage:

• AI conversations with customers
• Processing and embedding training materials
• Advanced features like analytics and integrations

You can track your credit balance and usage in your dashboard. We'll notify you when you're running low on credits.

Taxes

Prices don't include applicable taxes, which will be calculated at checkout based on your location. You're responsible for paying all taxes related to your use of Convobase.

Refunds

Credit purchases are generally non-refundable. However, if you experience technical issues that prevent you from using the service, contact us within 7 days and we'll work with you to find a fair solution. This might include refunding unused credits or providing additional credits.

Price Changes

We may change our pricing from time to time. If we increase prices, we'll notify you at least 30 days in advance. Credits you've already purchased won't be affected by price changes.

Failed Payments

If a payment fails, we'll notify you and give you time to update your payment method. Your service will continue temporarily, but if payment issues aren't resolved within 14 days, we may suspend your account until payment is received.

You Own Your Content

All content you upload—training materials, customer conversations, settings—belongs to you. We don't claim ownership of your data. You keep all intellectual property rights to your content.

Permission to Use Your Content

To provide the service, you grant us permission to store, process, and use your content. For example, we need to send your training materials to AI services, store conversations in our database, and analyze usage patterns to improve the platform.

This permission is limited to operating Convobase. We won't use your content for unrelated purposes or share it with others (except as described in our Privacy Policy).

Your Responsibilities

You promise that:

• You own or have permission to use all content you upload
• Your content doesn't violate anyone's intellectual property, privacy, or other rights
• Your content complies with applicable laws
• You have permission to collect and process data from your customers through our widget

Content Removal

If we receive a valid legal request or notice that your content violates rights or laws, we may remove it. We'll notify you when possible, but we might need to act immediately in urgent situations.

Our Property

Convobase—the software, design, logo, branding, and all features—is our property and protected by copyright, trademark, and other intellectual property laws. You get a license to use the service, but you don't own the platform itself.

What You Can Use

We grant you a limited, non-exclusive, non-transferable license to use Convobase as long as you comply with these terms. You can embed our widget on your websites and use our dashboard for your business purposes.

Feedback and Suggestions

We love hearing your ideas for improvements! If you send us feedback or suggestions, we can use them without any obligation to compensate you or credit you. This helps us keep building a better product for everyone.

You Can Leave Anytime

You can stop using Convobase and delete your account at any time from your account settings. We'll be sad to see you go, but we respect your choice. Any unused credits will be forfeited upon account deletion.

We Can Suspend or Terminate

We reserve the right to suspend or terminate your account if:

• You violate these terms
• Your account is used for illegal or harmful activities
• You fail to pay for services after multiple reminders
• We're legally required to do so
• Continuing to provide service would create risk for us or other users

We'll usually try to resolve issues before terminating, unless immediate action is necessary for safety or legal reasons.

What Happens After Termination

After your account is terminated (by either party):

• You lose access to the dashboard and all features
• Your chat widget will stop working
• We'll delete your data according to our Privacy Policy (typically within 30 days)
• Unused credits are forfeited—no refunds unless legally required
• Provisions that should survive termination (like indemnification and liability limits) remain in effect

Let's Talk First

If you have a dispute with us, please contact us first. Most issues can be resolved through friendly discussion. We'll work in good faith to find a solution.

Governing Law

These terms are governed by the laws of the United States, without regard to conflict of law provisions. Any legal action must be brought in the courts located in [Your Jurisdiction], and you consent to the exclusive jurisdiction of those courts.

No Class Actions

You may only resolve disputes with us on an individual basis. You may not bring claims as part of a class action, consolidated proceeding, or representative action.

Entire Agreement

These terms, along with our Privacy Policy, constitute the entire agreement between you and Convobase. They replace any prior agreements or understandings.

Severability

If any part of these terms is found to be unenforceable, the rest remains in effect. The unenforceable part will be modified to the minimum extent necessary to make it valid.

No Waiver

If we don't enforce a provision of these terms, that doesn't mean we waive our right to enforce it later. All rights not expressly granted are reserved.

Assignment

You can't transfer these terms or your account to someone else without our written permission. We may assign our rights and obligations to another company (like if we're acquired).

Force Majeure

We're not liable for delays or failures caused by circumstances beyond our reasonable control, like natural disasters, wars, pandemics, government actions, or major infrastructure failures.