Convobase
Zendesk|Reduce tickets by up to 60%

Reduce repetitive support tickets for Zendesk teams

Zendesk teams spend up to 55% of their time responding to the same questions. Convobase deflects repetitive tickets automatically before they ever reach Zendesk.

Sound familiar?

Your Zendesk support team is stuck in a loop

If you manage customer support in Zendesk, this probably sounds familiar:

These questions fill your Zendesk inbox

Your team types the same answers over and over while their motivation drains away.

Password resets and login issues

Billing and pricing questions

"How do I use this feature?" tickets

Integration and setup questions

Zendesk is great at managing tickets — but it doesn't stop repetitive ones from being created.

The solution

AI ticket deflection that works with Zendesk

Convobase trains an AI assistant on your Zendesk macros, help center articles, and historical tickets to answer repetitive questions instantly.

Built specifically for Zendesk support workflows.

Learns your knowledge base

Point it at your help docs, macros, and past conversations. It becomes an expert on your support content in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Deflects before tickets are created

Questions are answered before they ever reach your inbox. Fewer tickets, not just faster replies.

Seamless handoff when needed

Complex issues flow to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most Zendesk teams see 40% fewer tickets within weeks.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

We went from 400 tickets a day to under 180. Our Zendesk queue is finally manageable and our agents are actually solving real problems.

RK
Rachel Kim
Support Operations Lead, CloudSync

Industries using Zendesk

See how teams in your industry are reducing tickets

View all industries
SaaS

SaaS companies using Zendesk reduce up to 55% of tickets

Ecommerce

Ecommerce companies using Zendesk reduce up to 65% of tickets

Fintech

Fintech companies using Zendesk reduce up to 50% of tickets

Want to cut down support ticket volume? Discover how to reduce repetitive support tickets with AI-powered deflection.

See how many Zendesk tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

No signup required
Instant results
Questions & Answers

Common questions about Zendesk

Yes. Convobase prevents repetitive tickets from being created in the first place by answering common questions instantly using AI trained on your Zendesk knowledge base.
No. It removes repetitive work so agents focus on complex cases that require human judgment and empathy. Your team becomes more effective, not replaced.
Convobase works alongside Zendesk. It deflects simple questions before they become tickets, while complex issues still flow to your Zendesk queue with full context.
Most Zendesk teams see meaningful ticket reduction within the first few weeks. Setup takes about 15 minutes—just point Convobase at your existing help center.

Ready to reduce your Zendesk tickets?

Join teams who've cut their Zendesk ticket volume by up to 60%. Setup takes 15 minutes. No credit card required.

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