Convobase
Help Scout|Reduce tickets by up to 60%

Reduce repetitive support tickets for Help Scout teams

Help Scout teams often spend most of their time answering FAQs. Convobase deflects repetitive tickets automatically.

Sound familiar?

Your Help Scout support team is stuck in a loop

Help Scout excels at human support — but repetitive tickets still pile up:

These questions fill your Help Scout inbox

Your team types the same answers over and over while their motivation drains away.

Login and access questions

Feature and usage questions

Billing and account issues

Documentation requests

This limits how much your team can scale.

The solution

AI ticket deflection that works with Help Scout

Convobase handles repetitive questions automatically, allowing Help Scout agents to focus on high-value conversations.

Built for lean, high-quality support teams.

Learns your knowledge base

Point it at your help docs, macros, and past conversations. It becomes an expert on your support content in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Deflects before tickets are created

Questions are answered before they ever reach your inbox. Fewer tickets, not just faster replies.

Seamless handoff when needed

Complex issues flow to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most Help Scout teams see 35-40% fewer tickets within weeks.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

We're a small team that prides ourselves on personal support. Now we can actually give that personal touch because AI handles the routine stuff.

MC
Maya Chen
Support Lead, Notion-like Startup

Industries using Help Scout

See how teams in your industry are reducing tickets

View all industries
SaaS

SaaS companies using Help Scout reduce up to 55% of tickets

EdTech

EdTech companies using Help Scout reduce up to 60% of tickets

Healthcare

Healthcare companies using Help Scout reduce up to 45% of tickets

Want to cut down support ticket volume? Discover how to reduce repetitive support tickets with AI-powered deflection.

See how many Help Scout tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

No signup required
Instant results
Questions & Answers

Common questions about Help Scout

Yes. Convobase deflects routine questions so your team has more time for the personal, high-touch support that Help Scout is known for.
Absolutely. Convobase trains on your Help Scout Docs, saved replies, and past conversations to provide accurate, on-brand answers.
Complex questions are smoothly handed to your Help Scout inbox with full context. The customer never knows there was a handoff.
Especially good. Small teams benefit most from deflecting routine questions. It's like adding a team member without the overhead.

Ready to reduce your Help Scout tickets?

Join teams who've cut their Help Scout ticket volume by up to 60%. Setup takes 15 minutes. No credit card required.

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