Convobase
HealthcareReduce tickets by up to 60%

Stop drowning in repetitive tickets for Healthcare teams

Healthcare support teams spend up to 45% of their time answering administrative questions. Convobase deflects them automatically with AI.

Sound familiar?

Your support team is stuck in a loop

Healthcare support teams constantly answer:

These questions fill your inbox every day

Your team types the same answers over and over while their motivation drains away.

"How do I book or reschedule an appointment?"

"Where can I access my records?"

"How does billing work?"

"What insurance plans are accepted?"

These repetitive tickets slow your team down and frustrate customers.

The solution

AI that actually deflects tickets

Convobase trains an AI assistant on your help docs, FAQs, and historical conversations to answer repetitive questions instantly—before a ticket is created.

It's built specifically for the most common Healthcare support questions.

Learns your business

Point it at your help docs, FAQs, and past conversations. It becomes an expert on your products in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Handles the routine

Your AI assistant takes care of repetitive questions 24/7 so agents focus on what matters.

Humans when it matters

Complex issues get smoothly handed to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most Healthcare teams see 30-40% fewer tickets within weeks.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

Our staff used to spend hours on scheduling calls. Now patients get instant answers and our team can focus on actual patient care coordination.

AF
Dr. Amanda Foster
Director of Patient Experience, CareFirst Medical

Popular support tools for Healthcare

See how Convobase works with your existing helpdesk

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Z
Zendesk

Reduce tickets for healthcare teams using Zendesk

F
Freshdesk

Reduce tickets for healthcare teams using Freshdesk

H
Help Scout

Reduce tickets for healthcare teams using Help Scout

Looking for a broader solution? Learn how to reduce repetitive support tickets across any industry or tool.

See how many Healthcare tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

No signup required
Instant results
Questions & Answers

Common questions about Healthcare support

Yes. Appointment scheduling, insurance questions, and billing inquiries are ideal for AI deflection. Patients get faster answers while your staff focuses on care.
Convobase only answers from your approved documentation and never accesses or shares patient health information. It handles administrative questions, not clinical ones.
These are among the most successfully deflected healthcare tickets. Booking, rescheduling, and availability questions are handled instantly.
Patients get immediate answers to common questions 24/7, reducing wait times and frustration. Your team has more time for patients who need personalized assistance.

Ready to give your Healthcare team their time back?

Most healthcare teams are handling fewer tickets within their first week. See how Convobase fits your support workflow.

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