Convobase
Freshdesk|Reduce tickets by up to 60%

Reduce repetitive support tickets for Freshdesk teams

Freshdesk teams spend hours each day responding to repeat questions. Convobase deflects them automatically using AI.

Sound familiar?

Your Freshdesk support team is stuck in a loop

Freshdesk helps organize tickets — but doesn't stop these from flooding in:

These questions fill your Freshdesk inbox

Your team types the same answers over and over while their motivation drains away.

Account access issues

Billing and invoices

Setup and configuration questions

Policy and FAQ requests

These repetitive tickets increase backlog and SLA pressure.

The solution

AI ticket deflection that works with Freshdesk

Convobase trains AI on your Freshdesk knowledge base and past tickets to answer customers instantly.

Fewer tickets created. Faster resolutions. Happier agents.

Learns your knowledge base

Point it at your help docs, macros, and past conversations. It becomes an expert on your support content in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Deflects before tickets are created

Questions are answered before they ever reach your inbox. Fewer tickets, not just faster replies.

Seamless handoff when needed

Complex issues flow to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most Freshdesk teams see 40% fewer tickets within weeks.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

Our SLA compliance went from 78% to 94%. The AI handles the simple stuff so we hit our targets on the tickets that actually need us.

PS
Priya Sharma
Customer Support Manager, DataFlow

Industries using Freshdesk

See how teams in your industry are reducing tickets

View all industries
Ecommerce

Ecommerce companies using Freshdesk reduce up to 65% of tickets

Fintech

Fintech companies using Freshdesk reduce up to 50% of tickets

Healthcare

Healthcare companies using Freshdesk reduce up to 45% of tickets

Want to cut down support ticket volume? Discover how to reduce repetitive support tickets with AI-powered deflection.

See how many Freshdesk tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

No signup required
Instant results
Questions & Answers

Common questions about Freshdesk

Yes — it works alongside Freshdesk to reduce incoming tickets. Simple questions are answered instantly while complex issues still flow to your queue.
By deflecting routine tickets, your team can respond faster to complex issues. Most teams see significant SLA improvement within weeks.
Yes. Convobase trains on your knowledge base articles, canned responses, and historical tickets to provide accurate, contextual answers.
Complex issues are smoothly handed to your Freshdesk queue with full conversation context. No customer has to repeat themselves.

Ready to reduce your Freshdesk tickets?

Join teams who've cut their Freshdesk ticket volume by up to 60%. Setup takes 15 minutes. No credit card required.

No credit card requiredWorks with FreshdeskCancel anytime