Convobase
FintechReduce tickets by up to 60%

Stop drowning in repetitive tickets for Fintech teams

Fintech support teams spend up to 50% of their time answering the same account and payment questions. Convobase deflects them instantly with AI.

Sound familiar?

Your support team is stuck in a loop

If you manage support for a fintech company, this is familiar:

These questions fill your inbox every day

Your team types the same answers over and over while their motivation drains away.

"Why was my transaction declined?"

"How do I verify my account?"

"When will my transfer arrive?"

"How do I reset my PIN?"

These repetitive tickets slow your team down and frustrate customers.

The solution

AI that actually deflects tickets

Convobase trains an AI assistant on your help docs, FAQs, and historical conversations to answer repetitive questions instantly—before a ticket is created.

It's built specifically for the most common Fintech support questions.

Learns your business

Point it at your help docs, FAQs, and past conversations. It becomes an expert on your products in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Handles the routine

Your AI assistant takes care of repetitive questions 24/7 so agents focus on what matters.

Humans when it matters

Complex issues get smoothly handed to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most Fintech teams see 35-40% fewer tickets quickly.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

Compliance was our concern, but Convobase only answers from approved sources. Our SLA times dropped by 60% and our team handles twice the volume.

JW
Jennifer Walsh
VP of Customer Operations, PayStream

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Looking for a broader solution? Learn how to reduce repetitive support tickets across any industry or tool.

See how many Fintech tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

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Instant results
Questions & Answers

Common questions about Fintech support

Yes—Convobase answers only from approved sources and never makes up information. You control exactly what the AI can and cannot say, ensuring compliance with financial regulations.
Yes, these are common high-volume fintech tickets. Account status, verification steps, and security questions are ideal for AI-powered deflection.
Transaction status, transfer timelines, and payment FAQs are among the most successfully deflected fintech tickets. Customers get instant clarity.
By instantly resolving routine questions, your team can focus on complex issues that require human attention—dramatically improving response times across the board.

Ready to give your Fintech team their time back?

Most fintech teams are handling fewer tickets within their first week. See how Convobase fits your support workflow.

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