Convobase
EdTechReduce tickets by up to 60%

Stop drowning in repetitive tickets for EdTech teams

EdTech support teams spend up to 60% of their time answering the same student questions. Convobase deflects them instantly with AI.

Sound familiar?

Your support team is stuck in a loop

If you support an edtech platform, you likely see:

These questions fill your inbox every day

Your team types the same answers over and over while their motivation drains away.

"I can't log in"

"How do I access my course?"

"Where is my certificate?"

"How does billing work?"

These repetitive tickets slow your team down and frustrate customers.

The solution

AI that actually deflects tickets

Convobase trains an AI assistant on your help docs, FAQs, and historical conversations to answer repetitive questions instantly—before a ticket is created.

It's built specifically for the most common EdTech support questions.

Learns your business

Point it at your help docs, FAQs, and past conversations. It becomes an expert on your products in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Handles the routine

Your AI assistant takes care of repetitive questions 24/7 so agents focus on what matters.

Humans when it matters

Complex issues get smoothly handed to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most EdTech teams see 40-50% fewer tickets within weeks.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

Course launches used to overwhelm our support team. Now the AI handles the enrollment surge and our team focuses on students who are actually struggling.

DP
David Park
Head of Student Success, LearnPath

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Looking for a broader solution? Learn how to reduce repetitive support tickets across any industry or tool.

See how many EdTech tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

No signup required
Instant results
Questions & Answers

Common questions about EdTech support

Yes—ideal for global student bases across multiple time zones. Students get instant answers to common questions whether it's 3pm or 3am.
AI scales instantly during course launches, enrollment periods, and exam seasons. No need to hire temporary support staff for predictable volume spikes.
These are among the most commonly deflected edtech tickets. Login troubleshooting, course access, and platform navigation questions are resolved instantly.
Absolutely. Certificate status, completion requirements, and credentialing questions are ideal for AI-powered support—freeing your team for learning-related issues.

Ready to give your EdTech team their time back?

Most edtech teams are handling fewer tickets within their first week. See how Convobase fits your support workflow.

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