Convobase
EcommerceReduce tickets by up to 60%

Stop drowning in repetitive tickets for Ecommerce teams

Ecommerce support teams spend up to 65% of their time answering order-related questions. Convobase deflects them automatically with AI.

Sound familiar?

Your support team is stuck in a loop

If you run support for an ecommerce business, you see these daily:

These questions fill your inbox every day

Your team types the same answers over and over while their motivation drains away.

"Where is my order?"

"How do I return an item?"

"When will my refund arrive?"

"What's your shipping policy?"

These repetitive tickets slow your team down and frustrate customers.

The solution

AI that actually deflects tickets

Convobase trains an AI assistant on your help docs, FAQs, and historical conversations to answer repetitive questions instantly—before a ticket is created.

It's built specifically for the most common Ecommerce support questions.

Learns your business

Point it at your help docs, FAQs, and past conversations. It becomes an expert on your products in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Handles the routine

Your AI assistant takes care of repetitive questions 24/7 so agents focus on what matters.

Humans when it matters

Complex issues get smoothly handed to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most Ecommerce teams see 45% fewer tickets within the first month.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

Black Friday used to mean hiring temp agents. Now our AI handles the surge and our core team stays focused on the issues that actually need them.

MC
Marcus Chen
Customer Experience Lead, StyleDrop

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Looking for a broader solution? Learn how to reduce repetitive support tickets across any industry or tool.

See how many Ecommerce tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

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Instant results
Questions & Answers

Common questions about Ecommerce support

Yes. Order tracking, shipping updates, and delivery estimates are ideal for AI deflection. Customers get instant answers without waiting in a queue.
Yes—AI scales instantly without hiring seasonal agents. Black Friday, holiday rushes, and flash sales are handled seamlessly without increased staffing costs.
Absolutely. Return policy questions, refund status updates, and exchange processes are among the most commonly deflected ecommerce tickets.
Most ecommerce teams see significant ticket reduction within the first month. The AI learns your shipping policies, return processes, and order FAQs quickly.

Ready to give your Ecommerce team their time back?

Most ecommerce teams are handling fewer tickets within their first week. See how Convobase fits your support workflow.

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