Convobase
Gorgias|Reduce tickets by up to 60%

Reduce repetitive support tickets for Gorgias teams

Gorgias teams handle massive volumes of order-related questions. Convobase deflects repetitive ecommerce tickets automatically.

Sound familiar?

Your Gorgias support team is stuck in a loop

If you use Gorgias, you're constantly answering:

These questions fill your Gorgias inbox

Your team types the same answers over and over while their motivation drains away.

"Where is my order?"

"How do I return this?"

"When will my refund arrive?"

"What's your shipping policy?"

These questions spike during sales and promotions.

The solution

AI ticket deflection that works with Gorgias

Convobase trains AI on your store policies, FAQs, and historical conversations to instantly answer customers — before a ticket is created.

Perfect for high-volume ecommerce support.

Learns your knowledge base

Point it at your help docs, macros, and past conversations. It becomes an expert on your support content in minutes.

Instant, accurate answers

Customers get help the moment they ask. No waiting, no ticket queues for simple questions.

Deflects before tickets are created

Questions are answered before they ever reach your inbox. Fewer tickets, not just faster replies.

Seamless handoff when needed

Complex issues flow to your team with full context. No customer repeats themselves.

Real results

Numbers that speak for themselves

Most Gorgias teams see 45% fewer tickets quickly.

60%
ticket deflection
Fewer tickets hitting your queue
3sec
response time
Instant answers, no waiting
24/7
availability
Support never sleeps
85%
resolution rate
Self-service that works
“

Black Friday used to mean hiring 10 temp agents. This year we handled 3x the volume with the same team. The AI just works.

JE
Jordan Ellis
Ecommerce Operations, UrbanThread

Industries using Gorgias

See how teams in your industry are reducing tickets

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Ecommerce

Ecommerce companies using Gorgias reduce up to 65% of tickets

Want to cut down support ticket volume? Discover how to reduce repetitive support tickets with AI-powered deflection.

See how many Gorgias tickets
you can deflect in 30 seconds

Enter your current ticket volume and see exactly how many support requests AI could handle for you—and how much time your team would get back.

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Instant results
Questions & Answers

Common questions about Gorgias

Yes — AI scales instantly without hiring seasonal agents. Black Friday, holiday rushes, and flash sales are handled seamlessly without increased staffing costs.
Yes. WISMO (Where Is My Order) questions are among the most successfully deflected ecommerce tickets. Customers get instant shipping updates.
Absolutely. Return policy questions, refund status, and exchange processes are ideal for AI-powered deflection. Your team handles exceptions only.
Convobase learns from your store's policies and help content regardless of platform. It complements Gorgias by deflecting before tickets are created.

Ready to reduce your Gorgias tickets?

Join teams who've cut their Gorgias ticket volume by up to 60%. Setup takes 15 minutes. No credit card required.

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